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Allma Configuration Settings

Can I choose whether or not updates for any alerts bound to an incident show up in the incident channel?

Yes, you can configure this any time in settings in our webapp.

Can I decide whether or not newly triggered alerts show up in the incident channel?

Yes, you can configure this any time in settings in our webapp.

Do I need to integrate with an alerting tool to declare an incident with Allma?

Absolutely not. You can declare an incident with Allma by executing the slash command /allma new from anywhere in your Slack workspace or by clicking on the button "Declare a new incident" in Allma app home in Slack.

Can I customize the incident channel name?

Yes, you can edit the text prefix to use for incident channel names. The default prefix is 'incident" and you can customize to the prefix of your chosing in Settings (Incident Channel Prefix).

What do I do if we start talking about an incident in another Slack channel? I want to make sure those notes are captured in the timeline!

There are a few paths we recommend—

  1. Hover above the start of incident related messages in the channel you're in and click, "copy link" and paste the link as the 1st new message in the incident channel
  2. Hover above the start of incident related messages in the channel you're in and click, "copy link" and paste the link in the timeline in Allma webapp
  3. Copy messages as a code block and paste into the timeline in Allma webapp

How do I declare an incident with Allma?

There are 2 ways to declare an incident with Allma (manually or via an Allma integration with your alerting provider) —

  1. Declare an incident from anywhere in your Slack workspace via the slash command, /allma new or via the Slack button "Declare New Incident" in Allma app home
  2. Off an alert: Declare an incident off an incoming alert from your PagerDuty integration with Allma bia the slash command, /allma new or via the Slack button "Declare New Incident" in Allma app home and select the relevant alert(s) from the drop down in the modal.

How do I add team members to the Allma active incident channel?

There are a few ways to add team members to an incident —

  1. The same way you would add your team to a Slack chanel, click "Add People" at the top of the active incident channel. You can add users individually or by batch group (so you can add your SRE / Engineering / On-call groups). You can add users directly in Slack or via email.
  2. You can pre-configure Allma's incident notifications to push out an update each time an incident is declared to key channels in your workspace. We'll automatically generate a communication to your desired channels with a direct link to the active incident so team members can easily jump into the action.
  3. If you have enabled an integration with your paging provider, you can page people directly into an active incident channel via the slash command /allma page. Note, you can override your paging escalation policy with a specific team member in Slack as long as the user has a Slack account and a PagerDuty account. When you page someone using Allma, Allma automatically appends incident information to give context and provides a direct link to the incident channel so the team member can jump into the action.

How do I get to Allma app home in Slack?

  1. Scroll down in the sidebar of Slack workspace to the bottom side bar
  2. Command Keys: You can also navigate there via command "K," which pulls up a search bar where you type Allma and can easily navigate.

What can I do in Allma app home in Slack?

Many things—

  1. Declare a new incident
  2. View active incidents and jump into the incident channel
  3. Contact the Allma team
  4. View Release notes
  5. Get a tutorial of Allma
  6. Get help with Allma
  7. View the list of Allma commands

Can incident channels be public or private?

You can decide whether your incident channels or public or private You can configure this in settings at any time.

Why does Allma create 1 incident channel for every incident vs one channel for all incidents?

We create one incident channel per incident on your behalf to keep your incidents organized and clean and to create a safe space for teams to work through incidents, together. The danger of using one giant channel for all incidents is it becomes messy quickly and if you have multiple active incidents at the same time it can cause chaos in the channel.

Do roles have corresponding functionality tied to them?

Right now, the only corresponding functionality tied to roles is maximum bounding of number of people who can select a role, ie there can only be 1 Incident Commander per incident. Note you can always re-assign or change roles throughout an incident.

Can I change my role during an Incident?

Yes, you can always re-assign or change roles throughout an incident. You can do so by executing the slash commands /allma role (change your role) and /allma assign (assign a role). Or by clicking the buttons in the incident channel: "Change My Role" and "Assign Role."

What are Incident communications?

Allma communications make it clear who’s doing what and keep teams up-to-date with what is happening throughout an incident. You define which events happening during an incident you want to be sent to different channels. During an incident, Allma will push out communications across your workspace on your behalf based on how you've pre-configured the tool so you don't have to remember to update or communicate status.

For instance, you can define— every time a team member declares an incident, notify Engineering, Customer-Success, Product, and Sales channels; Only notify Executive channel of Severity 0 and Severity 1 incidents; Every time therre is a state change, notify Engineering and Customer-Success channels...

What happens to Allma incident channels after resolution?

Allma auto archives Slack incident channels on your behalf to keep your workspace clean— 7 days after inactivity— and you can always unarchive if you need to retrieve anything.

How do I archive Allma incident channels?

1. Allma auto-archives the incident channel on your behalf 7 days after inactivity

2. You can always right click on the incident channel and select archive per Slack protocol